Dearborn Processing Center
ACS Healthcare Solutions' world-class information technology processing center in Southeastern Michigan—together with our network control center and help desk—provides a full spectrum of outsourcing services to current and future healthcare clients within a secure, leveraged environment. In conjunction with ACS Healthcare Solutions' network control and help desk centers on the East Coast, which currently process 15,000 desktops and 25,000 users, the Michigan processing center provides development, maintenance, and support of business-critical applications across platforms ranging from large-scale enterprise systems to Internet servers.
ACS Healthcare Solutions’ Processing Center offers clients leading-edge technology, efficient operations, security, and leveraged purchasing power in a state-of-the-art facility that features:
- 11,000 square foot raised floor
- 11,000 square foot office and expansion space
- 40,000 square feet of available contracted or optioned space
- Two-stage fire suppression system
- Secured entry including biometrics and remote surveillance
- Protection of network and access to processing center via firewalls and intrusion detection; security routinely audited
- Redundant
- Cooling Systems
- UPS (Uninterruptible power supplies – battery backup)
- Gas generator
- Network
- Cisco powered
- AT&T Partner
- Redundant access paths to all clients
- Data backup
- IBM Tivoli Storage
- Iron Mountain for daily rotation of media storage off-site
- SAN technology deployed for large data stores and backup capabilities
- Disaster recovery partner – Sungard
- Technology partners
- 24x7x365 customer support
ACS Healthcare Solutions Results
- Successful migrations of multiple clients to processing center with minimal interruptions to client operation
- Improved service levels through proactive management of technical environment with advanced performance tools
- Improved system performance via thin client technology
- Provisioning of remote access for clients, physicians and clinicians
ACS Healthcare Solutions Value
- Clients gain the convenience of a single processing center that brings mainframes, servers, and network resources to one location
- Centralized key information technology resources afford our providers greater efficiency, performance, and improved patient care
- Outsourcing clients nationwide take advantage of our significant technology investments and are assured of a protected, secure environment that complies with regulations under the Health Insurance Portability and Accountability Act (HIPAA)
- Healthcare providers enjoy greater access to sophisticated technology without the burden of operating and supporting required infrastructures themselves
- Membership in a consortium of healthcare organizations that outsource their information services. Members:
- Reduce costs through resource sharing and leveraged purchase power
- Share ideas and learn from the successes and challenges of other institutions
ACS Healthcare Solutions Knowledge
ACS Healthcare Solutions alone has the complete spectrum of outsourcing services under one roof. We have:
- IT and business process outsourcing solutions tailored to clients’ needs:
- IT Outsourcing - Leveraging our competencies, alliances, resources and strategies to achieve IS/IT goals
- Interim Management - Providing expertise to organizations that seek to ensure their future stability in the midst of external and internal growth and change
- NetLinc Services - A proactive, integrated, cost-effective remote help desk and network monitoring solution that emphasizes communication, technology, and accountability
- Qualified staff that knows healthcare, knows IT applications, and understands the industry’s regulatory, financial, and administrative environment
- A processing center to help our clients achieve better performance, lower costs, and leveraged purchasing power through the efficiencies of a consortium
- A history of successful long-term outsourcing relationships
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