NetLinc

ACS Healthcare Solutions' NetLinc program offers complete end-to-end technical support including all points between the user’s desktop and the organization’s central systems and servers. In addition, end-user application software Help functions are provided without the effort and expense of maintaining a department with diversely skilled and authorized internal resources.

The NetLinc Services include:

• NetLinc Help & Monitor
• NetLinc Monitor
• NetLinc Help & Monitor with Manage, i.e., Partial Provisioning of on-site support staff

ACS Healthcare Solutions integrates these components to provide best-practice methodologies with guaranteed service levels. These NetLinc “Help & Monitor” services can be customized to meet and exceed your requirements for supporting your applications, hardware, networking and infrastructure:

• 24 x 7 Help Desk staffed with certified, healthcare knowledgeable analysts
• 24 x 7 Network and Infrastructure Monitoring using the industry’s most comprehensive tools, allowing for complete network device discovery and giving advance notice of potential issues
• Desktop Management that includes remote control, hardware and software inventory, software distribution, and application healing
• Virus Protection for all servers and PC workstations maintained and managed by our systems engineers 24 x 7
• A Knowledge Management team that identifies trends and recurring issues, provides timely statistical reporting, and compiles by keyword every previous resolution with detailed Solution Steps to make certain that your users receive the fastest problem resolution available
• A Quality Assurance group that manages user surveys for the utmost in customer satisfaction and provides reliable reports that itemize NetLinc’s performance against the Service Levels we mutually develop with our clients

In addition to these services, NetLinc Help & Monitor with Manage eliminates your financial on-site IT / IS labor requirements and transfers responsibility for managing the PC Desktop and Networking support personnel at your location to NetLinc. The NetLinc Manage service is inclusive of all the components listed above, and is expanded to include total network administration; application configuration, testing, and loading; storage, backup, and general network resource management; network planning, project management and more.

To learn more about how ACS Healthcare Solutions' NetLinc could fit in with your plans for improved service levels, additional services you are not yet providing, operational and capital cost reduction, and to find out which industry best-practice methodologies could drastically improve the productivity of your IT / IS staff and of users throughout your institution, contact us.